Terms of Use

This English version is a translation provided for convenience. If the English and Turkish versions conflict, the Turkish version prevails, except where the "Your Contracting Party" section states otherwise.

Service Provider Information

• Company / service provider: Mobiza Teknoloji
• Brand / service: Planfly
• Email: legal@planfly.com.tr
• Support: destek@planfly.com.tr
• Phone: +90 850 307 90 23
• Address: Ovaakça Santral Mah. Ovaakça Fatih Sultan Mehmet Cad. No: 86/2, 16335 Osmangazi, Bursa, Türkiye
• Tax number: 1280527561
• Tax office: Uludağ Tax Office
• DUNS number: 751143161

Your Contracting Party

The Planfly service is developed, operated and provided by Mobiza Teknoloji. The seller of Planfly subscriptions and add-on services depends on the purchase route, as shown in the table below; for each purchase, the company that sells to you and issues the invoice or receipt is also named on the payment page.

For creating an account, the free trial and the Free plan, your contracting party is Mobiza Teknoloji. For in-app purchases through the App Store or Google Play, Apple or Google takes the payment and the store's terms apply; Mobiza Teknoloji provides the Planfly service (Section 14.1).

For orders placed through Paddle, Paddle buys the Planfly subscription or add-on service from Mobiza Teknoloji and resells it to you, and Paddle's buyer terms govern the purchase. For these orders too, Mobiza Teknoloji provides the Planfly service under these Terms; your contracting party for your account, the use of the service and your data is Mobiza Teknoloji (Section 29.5).

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all orders paid in currencies other than Turkish lira on our website. Paddle provides customer service for payment and billing inquiries and handles returns and refunds for these orders.

1. Parties and Purpose

These Terms of Use (the "Terms") set out the terms and conditions governing the use of the Planfly-branded website, web application, business dashboard, online booking pages, embeddable booking widget, appointment confirmation and reminder notifications, integrations, content and all related digital services.

Planfly is a software service (SaaS) developed and operated by Mobiza Teknoloji that enables hair salons, beauty centers, psychologists, dietitians, dental clinics, private medical practices, physiotherapists, veterinary clinics, Pilates and yoga studios, gyms, consulting offices and similar appointment-based businesses to take online bookings, manage their calendars, staff, services and customer records, and send appointment reminders to their customers.

These Terms are binding on users who visit Planfly, persons who create an account, business owners, administrators, staff users and all natural or legal persons who benefit from Planfly services in any way. For end users who book appointments through businesses' booking pages, only the provisions of these Terms relating to the use of the booking page and the widget apply.

By visiting Planfly, creating an account, starting a free trial, purchasing a service or continuing to use Planfly in any way, you are deemed to have accepted these Terms. If you do not accept these Terms, you must not use Planfly.

2. Definitions

Unless expressly stated otherwise in these Terms, the following terms have the meanings set out below:

• Planfly / Platform / Service: the Planfly-branded digital products and services offered by Mobiza Teknoloji,
• Mobiza / Company / Service Provider: Mobiza Teknoloji,
• User: a natural person who visits, browses or uses Planfly,
• Business: a natural or legal person who uses Planfly in the course of its commercial or professional activity, and the business account created on that person's behalf,
• Team Member: a user invited to the dashboard by the Business in the owner, admin or staff role,
• End User: a person for whom an appointment is created through the Business's booking page or widget or by the Business itself (customer, client, patient, member, student, etc.),
• Booking Page: the Business's public online booking page published at an address in the form planfly.com.tr/business-name,
• Widget: the Planfly booking component that the Business can embed in its own website, and the booking page embedded via iframe,
• Content: any material of any kind, such as text, images, prices, service descriptions, logos, brand elements, questions, documents, links and data,
• Business Content: all content uploaded to, entered into or created on Planfly, or published through Planfly, by the Business or its Team Members, and all End User data,
• Plan: the packages that allow use of the Planfly service with a specific scope and limits, in particular the Free, Solo, Team and Business plans,
• Third-Party Service: payment, SMS, email, hosting, content delivery, calendar, video conferencing, map and similar services provided by third parties other than Planfly,
• International Customer: a Business that selects a country other than Türkiye in its billing information or that operates outside Türkiye (Section 29),
• Paddle: Paddle.com Market Limited (company number 08172165, 30 Old Bailey, London EC4M 7AU, United Kingdom) and the Paddle group company named in Paddle's buyer terms for the buyer's location (Paddle.com Inc. for buyers in the United States, Paddle.com (Canada) Ltd. for buyers in Canada), which sell Planfly subscriptions and add-on services as reseller and Merchant of Record for orders paid on our website in currencies other than Turkish lira,
• Consumer: a natural or legal person acting for purposes other than commercial or professional ones.

3. Scope of the Service

The main purpose of Planfly is to provide businesses with a technical infrastructure for online booking and appointment management. Depending on the selected plan and the technical configuration, all or some of the following features may be offered:

• a dedicated online booking page for the business,
• a booking widget and iframe that the business can embed in its own website,
• daily, weekly and per-staff calendars,
• services, service categories, durations, prices and service options,
• staff, working hours, breaks, time off and holidays,
• customer records, appointment history, tags and encrypted private notes,
• appointment confirmation and reminder emails, and SMS reminders,
• business-specific intake questions on the booking form,
• recurring appointments, group classes and capacity management,
• online meeting links,
• management links and calendar files that let end users cancel or reschedule their appointments,
• team invitations, roles and permissions,
• reports and statistics,
• other digital features that may be offered in the future.

Planfly may change or update the scope of the services, or remove certain features, for reasons of technical development, security, regulatory compliance, product strategy, maintenance, infrastructure changes or commercial reasons. If core features are materially removed during a paid subscription period, the business will be notified a reasonable time in advance.

The scope of the service is not the same for every plan. Some features may be offered only on certain plans, in beta, or in technically suitable environments. Current plan scopes are available on the pricing page.

4. Legal Capacity and Authorized Use

To create an account on Planfly, you must have the legal capacity to enter into binding transactions under applicable law. A person who creates an account or acts on behalf of a business represents that they have the authority to bind that business to these Terms.

The User agrees that:

• the information they provide is accurate, current and complete,
• they will use their Planfly account in accordance with the law and the principle of good faith,
• they are responsible for the actions carried out through their own account,
• they will keep their password and access credentials secure,
• they will notify Planfly without delay of any unauthorized access, security breach or suspicious use.

If Planfly detects that an account has been opened with false, incomplete or misleading information or without authorization, it may request verification, or suspend or terminate the account.

5. Account, Team, Access and Security

The user who creates the business account holds the owner role of the business and is responsible for actions such as the subscription, billing, team management and deletion of the business. The owner may invite users to the team in the admin or staff role. The Business is responsible for the permissions it grants to Team Members, and for Team Members' actions on Planfly, as if they were its own actions.

Accounts are personal; they may not be transferred, rented or sold, or made available to unauthorized third parties. Instead of several people sharing the same account, each Team Member must be invited with their own account.

For security reasons, Planfly may apply security measures such as two-factor authentication, session termination, password resets and access logs. Businesses, especially those that process health data, are advised to enable two-factor authentication.

Users may use their Google accounts to create an account and sign in ("Sign in with Google"), and may later link or unlink their Google account from the Settings › Security page. When signing in with Google:

• the user is responsible for the security of their Google account; anyone who can access the Google account can also sign in to the linked Planfly account. A user who suspects unauthorized access to their Google account should remove the link from the Settings › Security page and notify Planfly,
• if two-factor authentication is enabled, a verification code is also required when signing in with Google,
• the email address of an account opened with Google is deemed verified because it has been verified by Google; the account has no password, and the user may set a password at any time from the Settings › Security page,
• if someone signs in with a Google account that has the same address as an account whose email address has not been verified, the account passes to the owner of the address as verified by Google; for security purposes, the account's previous password, open sessions and two-factor authentication setting become invalid. For this reason, the email address must be verified after registration,
• Planfly may temporarily or permanently disable the Sign in with Google option for technical or security reasons; in that case, users continue to sign in with their email address and password or, if they have not set a password, by creating one through the "Forgot password" flow.

The Company has the right to restrict access temporarily or permanently in the following cases:

• a security risk or suspected breach,
• abuse or automated malicious traffic,
• unlawful activity,
• breach of payment obligations,
• conduct that disrupts system integrity,
• breach of these Terms.

6. Booking Page Address and Business Profile

The Business may choose its own booking page address on Planfly (e.g. planfly.com.tr/business-name). Addresses are allocated on a first-come, first-served basis, and an address does not give the Business any ownership right over it.

Planfly has the right to change, suspend or reclaim addresses that infringe third parties' trademarks, trade names or personality rights, addresses that are misleading, obscene or unlawful, words reserved by Planfly, and addresses obtained in bad faith. Upon an application by a person who documents that they are the right holder, the address may be transferred to the right holder.

The business name, address, phone number, working hours, services, prices, staff information, descriptions and images in the business profile are published publicly. The Business is responsible for the accuracy and currency of this information.

7. Acceptable Use Rules

Users may use Planfly only lawfully, honestly and in line with its intended purpose. The following uses are prohibited:

1. publishing content or promoting services that violate applicable law,
2. infringing third parties' intellectual property, personality, trademark, copyright, commercial reputation or other rights,
3. publishing false, deceptive, fake or misleading information about services, prices, expertise, titles or campaigns,
4. offering services that require a permit, license or professional authorization under the relevant legislation without such permits,
5. creating fake appointments, filling up competing businesses' calendars or otherwise abusing the booking infrastructure,
6. attempting to access systems without authorization, reverse engineering, scraping data, unauthorized API use or using automated bots,
7. uploading viruses, malicious code or content that creates security vulnerabilities,
8. overloading, disrupting or interrupting the service, or preventing other users from using it,
9. using the appointment reminder infrastructure for spam, fraud, phishing or unsolicited commercial messages,
10. unlawfully collecting or processing end users' data, or sharing it with third parties,
11. carrying out communications that require permission or consent under the law without the necessary permissions.

If Planfly detects or reasonably suspects any such use, it may remove content, take the booking page offline, restrict access, or suspend or terminate the account. Except in cases of urgent security risk, the business is notified in advance wherever possible.

8. The Business's Responsibility for Appointment and Service Processes

Planfly is not a party to the appointment and service relationship between the business and the end user. The delivery, quality, price and collection of the service that is the subject of the appointment, cancellation and refund terms, no-show practices and any disputes with end users are the sole responsibility of the business.

The Business is obliged to:

• keep its working hours, staff availability, service durations and prices accurate and up to date,
• ensure that the cancellation policy and appointment notes it publishes on the booking page are lawful,
• monitor the appointments created, and confirm or decline pending appointments in a timely manner,
• record in Planfly the appointments it takes outside the dashboard (by phone, in person, etc.) to avoid conflicts,
• fulfill its obligations under professional regulations, health regulations and consumer protection legislation.

Delivery of appointment confirmation and reminder notifications depends on the accuracy of the contact details provided by the end user, on carriers, on email providers and on other third-party infrastructure. Planfly makes reasonable efforts to deliver notifications on time; however, it cannot be held liable for appointments missed because a notification was not delivered or was delayed, or for the consequences thereof.

9. Notifications, SMS and Commercial Electronic Messages

Appointment confirmation, reminder, cancellation and rescheduling messages sent to end users through Planfly are informational messages relating to the appointment relationship. The Business may not turn these messages into commercial electronic messages by adding campaign, discount or promotional content to them.

SMS reminders are offered with monthly SMS credits, depending on the plan. One SMS credit means one send of a length that the carrier counts as a single message; long messages or messages containing Turkish characters may use more than one credit. Unless otherwise stated, unused credits do not roll over to the next period. When credits run out, SMS sending stops, while email notifications continue.

SMS messages are sent through authorized SMS service providers, in particular Netgsm İletişim ve Bilgi Teknolojileri A.Ş.. A Business that wishes to use its own SMS sender ID is obliged to provide the documents requested by the carriers and the service provider for sender ID allocation; approval of the sender ID is at the discretion of third parties.

If the Business wishes to send commercial electronic messages to its own customers, it is itself responsible for all obligations under Law No. 6563 on the Regulation of Electronic Commerce (Elektronik Ticaretin Düzenlenmesi Hakkında Kanun), the Regulation on Commercial Communications and Commercial Electronic Messages (Ticari İletişim ve Ticari Elektronik İletiler Hakkında Yönetmelik) and the Message Management System (İleti Yönetim Sistemi, İYS). Records of commercial message consents collected on Planfly's booking form belong to the business, and registering them with İYS is the business's responsibility.

10. Business Content and Responsibility

Service descriptions, prices, images, staff information, intake questions, appointment notes, cancellation texts, contact details, the business name, brand elements and all other business content published on Planfly are the sole responsibility of the relevant business.

With regard to the content it uploads to Planfly or publishes through Planfly, the Business agrees that:

• it holds the necessary rights, authorizations and permissions,
• the content is lawful and does not infringe third-party rights,
• it has given its staff the necessary information regarding the publication of staff photos and information,
• where required by law, it has obtained the necessary permissions, licenses, operating permits and notifications,
• it is responsible for the accuracy of price, duration, service content, title and expertise information.

Planfly is not obliged to review business content in advance. However, it may remove, or restrict access to, content that it considers unlawful, risky, the subject of complaints, misleading or contrary to these Terms.

The Business grants Planfly a simple, non-exclusive, non-transferable right of use, limited solely to the performance of the service, to the extent necessary for providing, hosting, backing up, processing, displaying and technically transmitting the content it uploads to Planfly.

11. Provisions on the Processing of Personal Data

11.1. Determination of Roles

For Planfly's own website, business accounts, team members, and subscription and billing processes, Mobiza Teknoloji is the data controller; information about these processes is provided in the KVKK Privacy Notice and the Privacy Policy.

For end user data collected through the business's booking page, widget or dashboard, or entered into Planfly, the business is the data controller and Mobiza Teknoloji is the data processor. This section governs the data processing relationship between the parties under Article 12(2) of Law No. 6698 on the Protection of Personal Data (Kişisel Verilerin Korunması Kanunu, "KVKK") and enters into force when the business starts using Planfly. This section applies together with the Data Processing Agreement, which forms an integral annex to it. For businesses outside Türkiye, and for details on international transfers and sub-processors, the Data Processing Agreement prevails.

11.2. Obligations of the Business

The Business accepts and undertakes that it:

• has a legal basis set out in Articles 5 and 6 of the KVKK for processing end users' data,
• will fulfill its duty to inform end users; for this purpose, it may use the privacy notice template that Planfly generates with the business's information or link to its own privacy notice from the booking settings, and it is responsible for checking that the template suits its own activities,
• will prepare intake questions in line with the principle of data minimization and will not request special categories of personal data that are not necessary for the appointment,
• if it processes special categories of personal data such as health data, will itself determine the necessary legal basis and obtain explicit consent where required,
• will respond to end users' applications under Article 11 of the KVKK,
• will grant dashboard access only to authorized Team Members and ensure that Team Members comply with their confidentiality obligations,
• will give Planfly only lawful instructions.

11.3. Planfly's Obligations as Data Processor

With regard to end user data, Mobiza Teknoloji:

• processes the data only for providing, securing and supporting the Planfly service and in line with the instructions the business gives through the dashboard; it does not use the data for its own marketing purposes, and does not sell or rent it,
• ensures that its employees and service providers who access the data are subject to confidentiality obligations,
• takes technical and organizational measures in accordance with Article 12 of the KVKK,
• provides tools in the dashboard, such as viewing, exporting, correcting and deleting customer records, so that the business can respond to end user applications,
• if it becomes aware of a data breach affecting end user data, notifies the business without delay and provides reasonable support so that the business can fulfill its obligation to notify the Personal Data Protection Board (Kişisel Verileri Koruma Kurulu, the "Board") and the data subjects,
• notifies the business of requests from competent authorities relating to end user data, unless legally prohibited from doing so.

Planfly may create anonymized, aggregated statistics that cannot be associated with an individual for the purpose of improving and reporting on the service.

11.4. Sub-processors

The Business gives general authorization for Planfly to use the sub-processors listed in Annex 3 of the Data Processing Agreement to provide the service.

In the Google Calendar / Google Meet integration that the business enables by connecting its own Google account, Google is a service provider chosen by the business itself, with which the business has a separate contractual relationship; Planfly transmits data relating to online appointments to the business's Google account on the business's instructions.

Planfly imposes on sub-processors obligations that provide at least the level of protection set out in this section. If a material change is made to the sub-processor categories, businesses are notified a reasonable time in advance; a business that objects to the change for just cause has the right to terminate its subscription.

11.5. Transfers Abroad

Where sub-processors are located abroad or provide services from abroad, transfers are based, under Article 9 of the KVKK and the Regulation on the Procedures and Principles for the Transfer of Personal Data Abroad (Kişisel Verilerin Yurt Dışına Aktarılmasına İlişkin Usul ve Esaslar Hakkında Yönetmelik), primarily on an adequacy decision and, in the absence of an adequacy decision, on appropriate safeguards such as the standard contracts announced by the Personal Data Protection Board. Where necessary for these transfers, the Business authorizes Planfly to also enter into standard contracts on its behalf, and informs end users about transfers abroad.

11.6. Special Categories of Personal Data

For businesses in the health sector, Planfly makes it possible to obtain separate and optional explicit consent on the booking form, to store private notes on the customer card in encrypted form, and to hide the service name in reminder messages. The business decides whether to use these tools and on which legal basis special categories of data will be processed, and is responsible for doing so.

11.7. Termination of the Service

When the subscription or the business account ends, the business may export customer data from the dashboard before closing the account. After the business account is deleted, end user data is deleted or anonymized, subject to legal retention obligations and the backup cycle. Switching from a paid plan to the Free plan does not by itself result in the deletion of data.

12. Intellectual Property Rights

Unless expressly stated otherwise, the intellectual and industrial property rights in the software, design, interface, trademark, logo, domain name, trade dress, database structure, code, structure, layout, text, images, graphics, documentation and all other elements relating to Planfly belong to Mobiza Teknoloji or the relevant right holders.

These Terms grant the user only a limited, revocable, non-transferable and non-exclusive right to use Planfly. No right, title or ownership relating to Planfly is transferred to the user.

With regard to elements belonging to Planfly, the user may not:

• copy them,
• reproduce them,
• sell them,
• license them,
• create derivative works from them,
• communicate them to the public,
• reuse them commercially,
• attempt to decompile them into source code,

and may not use them in any way that would infringe any rights in them.

Business content and end user data belong to the business. Planfly's trademark, logo or corporate identity elements may not be used without Planfly's written permission; however, the business may use the links, QR codes and sharing tools provided by Planfly to promote its booking page and widget.

13. Planfly Attribution

On the Free plan, the notice "Online booking by Planfly" and a link to Planfly are displayed on the booking page and in the widget. Removal of this notice is subject to the relevant plan features. The Business may not attempt to hide or alter the notice by technical means.

14. Fees, Plans and Payment

Planfly offers the Free plan and the paid Solo, Team and Business plans. The scope, limits, prices, billing periods and taxes of the paid plans are shown on the pricing page and on the payment screen.

Unless expressly agreed otherwise:

• prices are shown excluding VAT and other taxes, and the total including taxes is stated separately on the payment screen,
• subscriptions are charged in advance for monthly or annual periods,
• for sales made by Mobiza Teknoloji, payments are taken by card through the iyzico Ödeme Hizmetleri A.Ş. infrastructure; for orders paid on our website in currencies other than Turkish lira, Paddle takes the payment as the seller (Section 29.5); for each purchase, the company that sells and issues the invoice or receipt is determined under the "Your Contracting Party" section and shown on the payment page,
• if card storage and automatic renewal have been chosen, the subscription is renewed at the end of the period by charging the saved card,
• fees may be updated with prospective effect and, as a rule, no more than once a year, usually in January, taking inflation into account; the fee already paid for the current period is not changed,
• monthly subscribers are notified of the new price at least 30 days before its effective date by email and by a notice in the business dashboard; the subscriber may cancel its subscription free of charge before the renewal at which the new price will apply,
• annual subscriptions continue at the current price until the end of the paid period; the new price applies at the renewal at the end of the period,
• additional SMS bundles purchased on paid plans are one-time purchases and are valid for 12 months from the date of purchase; extra staff seats, on plans where they are offered, are billed together with the subscription at a monthly per-person fee,
• if payment cannot be collected, a grace period of 7 days is granted; at the end of the grace period, the business is moved to the Free plan limits,
• Section 14.1 applies to in-app purchases made through the App Store or Google Play, Section 29.5 applies to orders placed through Paddle, and Section 29 also applies to sales to International Customers,
• refunds are made under mandatory legislation or under the voluntary refund policy set out in the Distance Sales Agreement; for orders placed through Paddle, refunds are made by Paddle under Section 3 of the Refund and Delivery Policy and Paddle's refund policy.

Detailed provisions on payment, free trials, renewals, plan changes, cancellations and refunds for purchases of paid services are set out in the Distance Sales Agreement. In special offers made to businesses, provisions separately agreed between the parties take precedence. For sales to consumers, mandatory consumer legislation remains unaffected.

14.1. In-App Purchases (App Store and Google Play)

Subscriptions and SMS bundles can also be purchased in the Planfly mobile app through the App Store or Google Play. For these purchases:

• the relevant store (Apple or Google) takes the payment; the price, taxes, billing, automatic renewal and refunds are subject to the store's own terms and are shown on the purchase screen,
• a free trial started through the store converts into a paid subscription, and the fee is charged by the store, unless it is cancelled in the store's subscription settings before it ends,
• the subscription is renewed automatically by the store until cancelled; the subscription and its automatic renewal are managed and cancelled in the device's store subscription settings,
• the subscription is managed through the channel where it was purchased (web, App Store or Google Play); a subscription running in one channel cannot be changed from another channel,
• refunds are made by the store under the store's refund rules (for Apple, reportaproblem.apple.com; for Google Play, the Google Play refund policy); the plan and credits linked to a purchase that the store refunds or reverses end when the refund is made,
• deleting the Planfly account or the business does not automatically cancel the store subscription,
• the Planfly service is provided by Mobiza Teknoloji. Apple and Google are not parties to these Terms and are not responsible for support, maintenance or claims relating to the Planfly service. Apple's Standard End User License Agreement also applies to downloading and using the app from the App Store.

15. Free Trial and Free Plan

Users may try the features of the Team plan free of charge in one business for 14 days, without being asked for card details. To start the free trial, the user's mobile phone number must be verified with a one-time code sent by SMS. The trial right can be used only once per user account and per phone number; no new free trial is granted to businesses later created with the same account or to other accounts opened with the same phone number. If the trial is not started, the business opens on the Free plan; an unused trial right can be started later from the dashboard.

No fee is charged automatically at the end of this free trial; if no paid plan is selected, the business continues to use Planfly within the Free plan limits. Section 14.1 applies to free trials started through the App Store or Google Play.

The Free plan is limited in terms of the number of staff members, the number of monthly appointments and features. If the limits are exceeded, taking new online bookings or using certain features may be temporarily stopped. Planfly may change the scope of the Free plan with prospective effect and may close free accounts that have not been used for a long time after giving prior notice.

To prevent abuse of free trial and Free plan rights, Planfly may restrict repeated trial use with the same person, business, email address, phone number or payment instrument. For this purpose, the phone number with which the trial right was used may be kept on record even if the account is deleted.

16. Third-Party Services and Integrations

Planfly uses third-party services to perform its functions. For example, iyzico may be used for payments, Netgsm for SMS, Cloudflare for file storage and content delivery, Google Analytics for consent-based visitor statistics, and the relevant service providers for email delivery and hosting. In addition, end users can add their appointments to their own calendar apps with a calendar file, and businesses can connect their Google accounts for online meetings so that Google Meet links and Google Calendar events are created automatically. In this integration, Planfly accesses only the email address of the connected account, permission to create, update and delete calendar events and, optionally, the list of calendars for calendar selection; it does not read or modify other events in the calendar. By enabling this integration, the business requests that information relating to online appointments (the name of the person booking, their email address depending on the business's preference, the service name, and the date and time) be transferred to its own Google Calendar; Planfly states this in the business-specific privacy notice template, and informing the persons who book appointments and, where required, obtaining their explicit consent is the business's responsibility. Google's own terms apply to conducting the online meeting via Google Meet. Orders paid on our website in currencies other than Turkish lira, on the other hand, are handled by Paddle in its own name as seller and Merchant of Record, not as Planfly's service provider (Section 29.5).

Users may also sign in to Planfly with their Google accounts; in this case, Planfly receives only basic identity information from Google (Google account ID, email address and its verification status, and name). Data received from Google is used as described in the Privacy Policy and in accordance with the Google API Services User Data Policy, including the Limited Use requirements.

When third-party services are used:

• these services may be subject to the relevant third party's own terms,
• third-party outages, policy changes or technical failures may affect Planfly's performance,
• Planfly does not guarantee the continuity or error-free operation of third-party services beyond its control,
• the necessary permission and information obligations relating to third-party services chosen by the business itself (e.g. a video conferencing platform or its own website) rest with the business.

16.1. Payment Module (Online Deposits and Prepayments)

On plans where this is offered, businesses can collect online deposits or prepayments from their customers through the booking page. With the "Accept payments with iyzico" method, payments are collected by iyzico, which is licensed by the Central Bank of the Republic of Türkiye (TCMB), and transferred to your business; with the methods in which the business connects its own iyzico or PayTR account, payments are received directly into the business's account. Mobiza Teknoloji is not a payment institution and does not collect the amounts paid by customers in its own account. With the "Accept payments with iyzico" method, the Planfly service fee charged per payment (if any) is shown in the Payment Module settings.

Detailed provisions on the use of the Payment Module, sub-merchant registration, invoicing, the right of withdrawal, and deposit and refund rules are set out in the Payment Module and Sub-Merchant Terms, which form an annex to these Terms.

17. Notifications and Commercial Communications from Planfly

Planfly may send users transactional notifications relating to the service, security alerts, technical announcements, account messages, new appointment notifications, and free trial, invoice and subscription notifications. These are communications necessary for providing the service or performing the contract.

Marketing, campaign and promotional commercial electronic messages, on the other hand, are sent only within the scope of consent obtained in advance. The user may withdraw consent to commercial messages at any time, free of charge, through the opt-out link in the message or via destek@planfly.com.tr.

18. Service Continuity, Changes and Maintenance

Planfly makes reasonable efforts to keep the service continuous, secure and functional. However, Planfly does not guarantee that it will be:

• uninterrupted,
• error-free,
• fully compatible with all devices and browsers,
• always of the same scope,
• fully suited to each business's specific intended use.

The service may be temporarily slowed down, limited or stopped due to planned maintenance, urgent security updates, infrastructure changes, third-party service outages, cyber incidents, force majeure and technical failures. Planned maintenance is carried out, as far as possible, during hours when appointment traffic is low and is announced in advance.

The business may use the export tools provided in the dashboard to keep track of its appointments and customer information in case of outages.

19. Disclaimer of Representations and Warranties

Planfly provides the service "as is" and "as available". Subject to mandatory legal obligations, Planfly gives no express, implied or statutory warranty of any kind.

In particular, no warranty is given regarding:

• the achievement of a particular business result,
• a particular increase in appointments, customers or revenue,
• a particular reduction in no-show rates,
• the timely delivery of every notification under all circumstances,
• the continuous operation of third-party services,
• the lawfulness or accuracy of business content,
• the service always being uninterrupted or completely secure.

Mandatory statutory rights granted to consumers and mandatory provisions on defective services remain unaffected.

20. Limitation of Liability

Subject to liabilities arising from mandatory legislation, gross negligence, willful misconduct, non-waivable rights granted to consumers and cases of liability that cannot be limited by law, Planfly's liability that may arise under these Terms is limited to the maximum extent permitted by law.

Planfly cannot be held liable for indirect damages, loss of profit, loss of data, loss of reputation, loss of business opportunity, missed appointments, loss of anticipated savings, third-party claims or indirect consequences arising from outages.

For use by businesses, and to the extent permitted by mandatory provisions, Planfly's total liability is limited to the net service fee actually paid by the business to Planfly in the last 12 months before the date of the event giving rise to the claim.

21. Indemnification

The Business agrees to indemnify Planfly for any damages, claims, complaints, administrative fines, costs and reasonable attorneys' fees that Planfly may incur due to the business's own fault, its content, its service relationship with end users, its activities contrary to legislation, its unlawful data processing activities, infringement of third-party rights, misrepresentation, unauthorized use or conduct in breach of these Terms.

22. Suspension and Termination

Planfly may suspend or terminate the account, the booking page or access in the following cases:

• breach of these Terms,
• unlawful use,
• breach of payment obligations,
• a security risk,
• suspected forgery or fraud,
• infringement of third-party rights,
• a request from a competent authority,
• technical or operational necessity.

The business owner may cancel the subscription from the dashboard and delete the business from the dashboard settings. Cancellation of the subscription takes effect at the end of the period. Fees, debts and liabilities accrued up to the termination date remain unaffected.

In the event of termination or suspension, certain data may be retained for specific periods for reasons of legislation, evidence, accounting, security or legitimate operational needs.

23. Force Majeure

Natural disasters, fire, flood, earthquake, epidemic, war, terrorist attack, cyber attack, infrastructure collapse, power and telecommunications outages, internet backbone problems, decisions of public authorities, strikes, lockouts, general outages caused by cloud services or SMS carriers, and other events beyond the reasonable control of the parties are deemed force majeure.

During force majeure, the obligations of the affected party are suspended to the extent that it is affected.

24. Links and Third-Party Content

Planfly and businesses' booking pages may contain links to third-party websites, social media accounts, map services or video conferencing platforms. Planfly assumes no responsibility for the accuracy, security, currency or lawfulness of third-party content.

25. Changes

Planfly may update these Terms of Use. The current text enters into force when it is published on the website or on the date specified in the text.

For changes that materially affect the rights and obligations of businesses, notice is given by email or dashboard notification a reasonable time in advance. A business that does not accept the change may terminate its subscription before the change takes effect. Continued use of Planfly after the changes take effect means acceptance of the updated Terms.

26. Severability and No Waiver

If any provision of these Terms is deemed invalid, unenforceable or void, this does not affect the validity of the other provisions. The invalid provision is applied, as far as possible, with the valid interpretation closest to its economic and legal purpose.

Planfly's failure to exercise any of its rights immediately does not mean that it waives that right.

27. Evidence Agreement and Electronic Records

In contracts concluded with Mobiza Teknoloji, the parties agree that, in disputes between them, Planfly's electronic records, system and transaction logs, consent records, email records, database records and backups constitute conclusive evidence under Article 193 of the Code of Civil Procedure No. 6100 (Hukuk Muhakemeleri Kanunu) and to the extent permitted by mandatory legislation.

Consumers' rights arising from mandatory legislation remain unaffected.

28. Governing Law and Competent Authorities

With respect to contracts concluded with Mobiza Teknoloji, these Terms are governed by the laws of the Republic of Türkiye.

The rights of users who qualify as consumers under Turkish law to apply to Consumer Arbitration Committees (Tüketici Hakem Heyeti) and consumer courts under mandatory legislation remain unaffected.

For merchants, companies, businesses and users who do not qualify as consumers, jurisdiction lies with Bursa Central (Osmangazi) Courts and Enforcement Offices, unless mandatory law provides otherwise. Provisions on mandatory mediation remain unaffected.

For International Customers, the mandatory local rights in Section 29.3 remain unaffected. For Paddle orders, the law and jurisdiction governing the purchase are determined by Paddle's buyer terms (Section 29.5).

29. Special Terms for International Customers

29.1. Scope

This Section applies to Businesses that select a country other than Türkiye in their billing information or that operate outside Türkiye ("International Customers"). For International Customers, this Section prevails over any conflicting provision of these Terms, the Distance Sales Agreement or the Refund and Delivery Policy. Businesses established or operating in Türkiye select Türkiye in their billing information; the Business is responsible for the tax and other consequences of declaring an incorrect billing country.

29.2. Business Use

Outside Türkiye, Planfly is offered to businesses for use in the course of a trade, business, craft or profession and is not marketed to consumers. The International Customer accepts that it uses Planfly for these purposes, including where it acts as a sole trader, self-employed professional or one-person business, and confirms this again on the payment page for each paid purchase. A person who purchases Planfly as a consumer declares this on the payment page; that person's right of withdrawal is determined under Article 20.3 of the Distance Sales Agreement, and the mandatory rights granted to consumers remain unaffected under Section 29.3.

29.3. Mandatory Local Rights

Protective provisions of the law of the country where the International Customer is established or operates that cannot be excluded by contract and that apply to the International Customer in the specific case (for example, rights granted to persons who qualify as consumers or to small businesses, and the rights described in the right of withdrawal section of the Distance Sales Agreement) are not excluded or limited by the choice of law, jurisdiction, warranty, liability or any other provision of these Terms. The provisions of these Terms and of the Distance Sales Agreement that refer to Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, Consumer Arbitration Committees and consumer courts apply where Turkish law governs and the user qualifies as a consumer under Turkish law.

29.4. Automatic Renewal, Notices and Cancellation

For subscription sales to International Customers:

• the fact that the subscription renews automatically until cancelled, the renewal price and interval, the first renewal date and how to cancel are shown clearly directly above the payment button, and separate consent to automatic renewal is obtained,
• after the purchase, a confirmation email containing this information and the cancellation method is sent,
• before each renewal, an email stating the renewal price and date is sent; for annual subscriptions, an additional reminder is sent no less than 15 and no more than 45 days before the renewal,
• price changes are announced at least 30 days in advance under Article 10.5 of the Distance Sales Agreement, and an additional reminder is sent no less than 7 and no more than 30 days before the renewal at which the new price applies,
• the subscription can be cancelled online at any time on the subscription page in the business dashboard, without having to use any other channel; a cancellation request may also be sent by email to destek@planfly.com.tr, and the cancellation is confirmed by email. Cancellation takes effect at the end of the paid period,
• the record of the consent to automatic renewal is kept for the term of the contract and for at least 3 years after it ends.

29.5. Orders Placed Through Paddle

The following provisions apply to orders paid on our website in currencies other than Turkish lira ("Paddle orders"):

• Parties and relationship: Paddle buys the Planfly subscription or add-on service from Mobiza Teknoloji and resells it to you. For Paddle orders, Paddle is the seller and Merchant of Record, and the purchase contract is concluded between you and Paddle under Paddle's buyer terms. Mobiza Teknoloji provides the Planfly service under these Terms; your contracting party for your account, the use of the service and your data is Mobiza Teknoloji. The Distance Sales Agreement does not apply to Paddle orders.
• Prices and taxes: The price of the order, its currency and any value added tax, sales tax or similar taxes that apply based on your location and tax status are shown on the Paddle checkout before payment and charged by Paddle. Paddle is responsible for calculating these taxes and remitting them to the relevant authorities.
• Invoices and receipts: The invoice or receipt for a Paddle order is issued by Paddle in its own name and sent by email; Mobiza Teknoloji does not issue a separate invoice to you for these orders.
• Renewal and cancellation: A subscription started with a Paddle order renews at the end of each billing period, with the renewal charged by Paddle, until it is cancelled. You can cancel your subscription at any time on the subscription page in the Planfly business dashboard or through paddle.net; cancellation takes effect at the end of the paid billing period, and no charges are made for later periods.
• Refunds: For Paddle orders, refunds are made by Paddle to the original payment method under the rules in Section 3 of the Refund and Delivery Policy and Paddle's refund policy. Consumers' statutory withdrawal rights are handled by Paddle under Paddle's buyer terms.
• Billing inquiries and disputes: Payment and billing inquiries, refund requests and payment disputes (chargebacks) relating to Paddle orders are answered and handled by Paddle; you can reach Paddle through paddle.net or the link in your Paddle receipt email. Such requests sent to destek@planfly.com.tr are forwarded to Paddle. If a payment is refunded or reversed through a chargeback, the paid plan or add-on service linked to that payment ends.
• Personal data: Paddle processes payment data as an independent controller under its own privacy notice. Mobiza Teknoloji does not receive your card details; it receives only the order data needed to fulfil the order (Privacy Policy).
• Precedence: For the purchase (payment, taxes, invoicing, refunds, withdrawal and payment disputes), Paddle's buyer terms apply and take precedence over these Terms. For the use of the Planfly service, these Terms apply.
• Liability and governing law: In the relationship between you and Mobiza Teknoloji concerning the Planfly service, liability is governed by Sections 19 and 20, and the governing law and jurisdiction by Section 28; for the limit in Section 20, the fees paid to Paddle for Paddle orders are taken into account, and the mandatory local rights in Section 29.3 remain unaffected. Paddle's liability for the purchase is governed by Paddle's buyer terms.

30. Contact

For questions or legal applications regarding these Terms, you can contact us using the details below:

• Legal name: Mobiza Teknoloji
• Legal applications: legal@planfly.com.tr
• Support: destek@planfly.com.tr
• Phone: +90 850 307 90 23
• Address: Ovaakça Santral Mah. Ovaakça Fatih Sultan Mehmet Cad. No: 86/2, 16335 Osmangazi, Bursa, Türkiye